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Helping with your customer's new build

We know new build mortgages have a specialist set of requirements, so we deliver what you need, when you need it:

  • Day 1 valuations
  • Day 1 assessment so you can update your customer quickly
  • Offer extension options available for homes that aren’t quite ready with the option to keep the same product:
  • +1 month offer extension with limited underwriting
  • +6 month offer extension
  • Builder incentives up to 5% of the purchase price considered
  • Help to Buy: Equity Loan options to 85% LTV - with free standard valuations and cashback
  • Case tracking to follow the application's progress.

You can select any of our products for customers buying new build properties. Our standard lending criteria will apply.

Tips for a speedy offer

To make sure your case is processed as quickly as possible, it's important you complete the following:

  • Add a note on the application indicating this is a new build so we can quickly identify it
  • Only provide the supporting documents that have been requested
  • Provide all the documents together once you've received them.

Help to Buy: Equity Loan

We’re part of the government’s Help to Buy: Equity Loan scheme. We accept Help to Buy: Equity Loan as a deposit for new build properties in England, London and Wales. We offer a range of Help to Buy: Equity Loan products, with a choice of incentives and cashback options. You can find these using the filter above our products table.    

You’ll still benefit from our simple new build application process and offer extensions.

To instantly estimate how much your customer could borrow, use our affordability calculator. To build the equity loan into your customer’s affordability, you'll need to add 3% of the borrowed amount divided by 12 into the monthly outgoings.

We do not accept Forces Help to Buy as a source of deposit under this scheme.

Your dedicated new build team

New build and Help to Buy: Equity Loan mortgages need extra care and attention. You can speak directly to one of our knowledgeable team, including our dedicated new build underwriters who will prioritise your case to meet your deadlines.

Supporting material

Help to Buy: Equity Loan criteria PDF download
Your new home for new build brochure PDF download
Help to Buy: Equity Loan products View our products

Contact us

Our dedicated new build team can be contacted by phone or email.

Email us at newbuildteam@boi.com

Please don’t send us confidential or sensitive information by email as we can’t guarantee its security.

Or, get in contact with your local field or telephone business development manager.

0345 606 1641*

0345 606 1641*

Change to your customers’ mortgage payment


Following the Bank of England Base Rate (BBR) change announced on 11th March, if your customers have a mortgage with us that’s on our Standard Variable Rate or is linked to the BBR, their monthly payment will change from 1st of April 2020. They should have received a letter from us by now telling them how much their new monthly payment will be. We’ll write to them by 9th April if the BBR cut announced on 18th March also affects them.