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Helping with your customer's new build

We know new build mortgages have a specialist set of requirements, so we deliver what you need, when you need it.

  • Valuation instructed within 24 hours 
  • Builder incentives up to 5% of the purchase price considered
  • Help to Buy: Equity Loan options up to 85% LTV - with free standard valuations and cashback
  • Case tracking to follow the application's progress.

You can select any of our products for customers buying new build properties. Our standard lending criteria will apply.

Tips for a speedy offer

To make sure your case is processed as quickly as possible, it's important you complete the following:

  • Only provide the supporting documents that we request
  • Provide all the documents requested together once you've received them.

Help to Buy: Equity Loan

We’re part of the government’s Help to Buy: Equity Loan scheme. We accept Help to Buy: Equity Loan as a deposit for new build properties in England, London and Wales. We offer a range of Help to Buy: Equity Loan products, with a choice of incentives and cashback options. You can find these using the filter above our products table.    

You’ll still benefit from our simple new build application process.

To instantly estimate how much your customer could borrow, use our affordability calculator. To build the equity loan into your customer’s affordability, you'll need to add 3% of the borrowed amount divided by 12 into the monthly outgoings.

We do not accept Forces Help to Buy as a source of deposit under this scheme.

Supporting material

Help to Buy: Equity Loan criteria PDF download
Help to Buy: Equity Loan products View our products

Contact us

New build and Help to Buy: Equity Loan mortgages need extra care and attention. Call us to speak directly to one of our knowledgeable team or get in contact with your local BDM or telephone BDM.

Lines are open 9am – 5pm Mon to Fri. Calls may be recorded for training and monitoring purposes. Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.

0345 266 8928*

0345 266 8928*

Planned maintenance


On Sunday 29th November, due to planned maintenance, our online application system will be unavailable between 8am to 12pm. There may also be intermittent periods of downtime throughout the day. We apologise for any inconvenience caused.