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Intermediary use only

Service Update

Please see our current service levels below

Our current service levels at 09:00 on 05/08/2022

Approval in Principle Referrals

Thu 04 Aug 2022

As soon as your AIP has been reviewed, you'll receive an email to view your case update in your online case hub.

Full Application Referrals

Thu 04 Aug 2022

As soon as your application has been reviewed, you'll receive an email to view your update in your online case hub.

Telephony Services

5 minutes 33 seconds

This is the time given for the intermediary enquiry line to answer calls for the month to date.

Initial Review of Cases Submitted

Tue 19 Jul 2022

We’re reviewing cases submitted on the above date to ensure we have all the documents and information needed to pass them on for underwriter assessment.

Reviewed Cases Passed to Underwriting

Mon 01 Aug 2022

Once your case has been reviewed (see Initial Review of Cases Submitted) and we've received all the documents and information requested, your fully packaged case will be passed to an underwriter. We're currently working on fully packaged cases passed to an underwriter on the above date. We’ll send you a case message in your online case hub when this is complete.

Application Submission to Offer

13 Days

Please ensure the Valuation Fee is paid (if applicable) to secure the rate applied for, and that you’ve supplied any documents and information requested to minimise delays. To check the full list of what we need, log in to your case hub and select the ‘Actions’ tab.

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