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Intermediary use only

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As part of the industry wide change issued by the Royal Institution of Chartered Surveyors (RICS), we’ll no longer be offering HomeBuyer reports and building surveys after 18 February. After 18 February, we’ll only be offering standard valuation reports. If you have any questions about the impact of these changes, please contact your BDM today.

Service Update

Please see our current service levels below

Our current service levels at 09:00 on 25/02/2021

Approval in Principle Referrals

Thu 25 Feb 2021

As soon as your AIP has been reviewed, you'll receive an email to view your case update in your online case hub.

Full Application Referrals

Thu 25 Feb 2021

As soon as your application has been reviewed, you'll receive an email to view your update in your online case hub.

Telephony Services

1 minute 23 seconds

This is the time given for the intermediary enquiry line to answer calls for the month to date.

Case Passed to Underwriting

Tue 23 Feb 2021

We’re working on fully packaged cases where we’ve received all the documents and information requested which were passed to an underwriter on the above date. We’ll send you a case message in your online case hub when this is complete.

Application Submission to Offer

13 Days

Please ensure the Valuation Fee is paid (if applicable) to secure the rate applied for, and that you’ve supplied any documents and information requested to minimise delays. To check the full list of what we need, log in to your case hub and select the ‘Actions’ tab.

Standard Valuation Reports

6 days

This is the time from accepted instruction to receipt of the report.

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