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Intermediary use only

Service Update

Please see our current service levels below

Our current service levels at 09:00 on 23/06/2021

Approval in Principle Referrals

Wed 23 Jun 2021

As soon as your AIP has been reviewed, you'll receive an email to view your case update in your online case hub.

Full Application Referrals

Wed 23 Jun 2021

As soon as your application has been reviewed, you'll receive an email to view your update in your online case hub.

Telephony Services

45 seconds

This is the time given for the intermediary enquiry line to answer calls for the month to date.

Case Passed to Underwriting

Wed 23 Jun 2021

We’re working on fully packaged cases where we’ve received all the documents and information requested which were passed to an underwriter on the above date. We’ll send you a case message in your online case hub when this is complete.

Application Submission to Offer

14 Days

Please ensure the Valuation Fee is paid (if applicable) to secure the rate applied for, and that you’ve supplied any documents and information requested to minimise delays. To check the full list of what we need, log in to your case hub and select the ‘Actions’ tab.

Standard Valuation Reports

7 days

This is the time from accepted instruction to receipt of the report.

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