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Intermediary use only

Contact Us

You’ll find lots of information on our website, but if you can’t find what you need, we’re here to help. Get in touch and we’ll answer your query as quickly as we can.

New application enquiries

  • Find the answers to most criteria queries using our criteria lookup
  • To speak to your BDM, find their contact details using our BDM finder
  • Call our Intermediary Enquiry Line on 0345 266 8928* (select option 2)
  • To check if a solicitor is on our panel please use our solicitor search.

Applications in progress

  • For an update on a case in progress, send a direct message to the team looking after your application by logging into your case hub
  • See our latest service levels on our service update page
  • Call our Intermediary Enquiry Line on 0345 266 8928* (select option 3 for a case update)
  • For technical application issues call 0345 266 8928* (select option 5).

Existing customer queries

* Lines are open 9am – 5pm Monday – Friday. Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.

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