How do I port my customer’s mortgage?
To port your customer’s mortgage, please contact your TBDM. We'll take you through the application process and make sure you have all the important information you need.
Before you call us, please make sure you have the following information ready for security purposes:
- Customer's account number
- Customer's name
- Customers's date of birth
You'll need to be registered and able to submit business with Bank of Ireland for Intermediaries, so we can verify you. If you’re not sure if you’re registered or whether you can submit business with us, please call us and we'll let you know. We'll also explain how to register.
Once we’ve run through the porting application process with you we'll email all the documents you need to complete, as well as instructions on how you can return these and any supporting information to us.
What are my customer’s options when porting and moving?
All our products are portable (subject to current t&cs). If your customer is still in their promotional period and the sale of their current property and purchase of their new property will complete within 3 months, Early Repayment Charges (ERC’s) won’t apply. Please make sure we’ve received an application for the mortgage on the new property before the sale of the current property completes so your customer can port their rate.
Your customer can apply to 'top up' from our Bank of Ireland for Intermediaries product range if they need to borrow more to purchase their new property. We’ll pay a proc fee on the top up amount only - 0.4% for Residential mortgages and 0.5% for Buy to Let.
If the property your customer is moving to costs less than their existing property, they may want to borrow less than their existing mortgage. To do this, they can port their current rate and redeem part of their mortgage. ERCs will apply to the amount they redeem if they're within their promotional period.
If your customer isn’t tied into a promotional rate and is happy to pay any ERCs, they can apply for a new product for their new property.
You can check that your customer meets our lending and affordability criteria using our criteria lookup tool.