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Intermediary use only

Pre-application support

We’re well equipped to help you find answers to your pre-application queries.

Getting quick pre-application answers

Take a look at the tools we have available to get your pre-application queries answered as quickly as possible:

Online support

Getting in touch

  • Pre-application Live Chat – ask questions and get answers from our pre-application query team
  • Contact Lookup – easily find your dedicated contact. All you need is your FCA number and postcode.

Forgotten your password?

If you've registered before but forgotten your password, simply visit our online application system log in page and choose ‘forgotten password’. You’ll receive an automated email to reset your password. You may need to check your spam/junk folder.

 

Further support

For help using our online application system, please see our submitting an online application help page.

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