For intermediary use only

0345 266 8928*

*Lines are open 8.30am – 6pm Mon to Fri. Calls may be recorded for training and monitoring purposes. Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.

Covid-19 update - We’re closely monitoring developments and making changes as appropriate to help you, our customers and our colleagues. More information

Right Here for online product transfers

Use our online product transfer service
It's quick and easy
No legal or valuation fees
Reduce the term at the same time

Product transfer

Right Here for soft credit searches

Your customers credit file won't be impacted
Quickly check and confirm your customer’s affordability, great for new build
You can still trust our AIP decision

More choice for your customers

Residential 1.60

5 Year fixed rate mortgage at 60% LTV

Standard legal fees paid by Lender (for remortgagers only)
Standard Valuation Fee paid by Lender

Find out more

Residential 1.78

2 Year fixed rate mortgage at 75% LTV

£400 Cashback paid to solicitor with advance
Standard Valuation Fee paid by Lender

Find out more

Criteria lookup

Check whether your customers and their property meet our requirements.

Lending criteria

Current service levels

Correct as of 9:00am, 06 August

Approval in Principle referrals

that were referred on:

Friday 7th August

Full application referrals

that were referred on:

Friday 7th August

Application submission to offer

are currently taking:

on average 20 working days

Service update

Your toolkit

Make life easier with these tools

Affordability calculator

First Start calculator

BDM finder

Criteria lookup

Solicitor search

Product search

Making your life easier

Service you can rely on with our award winning application system
Direct access to underwriters using case messaging, providing fast, consistent decisions
Give your customers more options with our wide product choice

Illustration of three cogs working together

Criteria lookup

Check whether your customers and their property meet our requirements.

Lending criteria

We’ve made some temporary changes to our criteria, so we can continue to lend responsibly. Please see our Covid-19 page for more details.