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*Lines are open 8.30am – 6pm Mon to Fri. Calls may be recorded for training and monitoring purposes. Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.

Covid-19 update - We’re closely monitoring developments and making changes as appropriate to help you, our customers and our colleagues. More information

Right Here for online product transfers

  • Use our online product transfer service
  • It's quick and easy
  • No legal or valuation fees
  • Reduce the term at the same time
Product transfer

Right Here for soft credit searches

  • Your customers credit file won't be impacted
  • Quickly check and confirm your customer’s affordability, great for new build
  • You can still trust our AIP decision
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More choice for your customers

Residential 2.11

5 Year fixed rate mortgage at 85% LTV

  • Standard Valuation Fee paid by Lender
  • Standard legal fees paid by Lender (for remortgagers only)
Find out more
Help to Buy 2.49

5 Year fixed rate mortgage at 85% LTV

  • Standard Valuation Fee paid by Lender
  • £500 Cashback paid to solicitor with advance
Find out more

Criteria lookup

Check whether your customers and their property meet our requirements.

Lending criteria

Current service levels

Correct as of

Approval in Principle referrals

that were referred on:

Friday 22nd May
Full application referrals

that were referred on:

Friday 22nd May
Applications to offer

are currently taking:

on average 10 working days
Service update

Your toolkit

Make life easier with these tools

Affordability calculator
First Start calculator
BDM finder
Criteria lookup
Solicitor search
Product search

Making your life easier

  • Service you can rely on with our award winning application system
  • Direct access to underwriters using case messaging, providing fast, consistent decisions
  • Give your customers more options with our wide product choice
Illustration of three cogs working together

Criteria lookup

Check whether your customers and their property meet our requirements.

Lending criteria

We’re making some system changes over the weekend

Our website will be temporarily unavailable from 12pm Saturday 4th November until 9am Monday 6th November. We apologise for any inconvenience.