For intermediary use only

0345 266 8928*

*Lines are open 8.30am – 6pm Mon to Fri. Calls may be recorded for training and monitoring purposes. Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.

Covid-19 update - We’re closely monitoring developments and making changes as appropriate to help you, our customers and our colleagues. More information

Right Here for online product transfers

Use our online product transfer service
It's quick and easy
No legal or valuation fees
Reduce the term at the same time

Product transfer

Right Here for soft credit searches

Your customers credit file won't be impacted
Quickly check and confirm your customer’s affordability, great for new build
You can still trust our AIP decision

More choice for your customers

Residential 2.07

5 Year fixed rate mortgage at 85% LTV

Standard Valuation Fee paid by Lender
Standard legal fees paid by Lender (for remortgagers only)

Find out more

Help to Buy 1.94

2 Year fixed rate mortgage at 60% LTV

Standard Valuation Fee paid by Lender
£500 Cashback paid to solicitor with advance

Find out more

Criteria lookup

Check whether your customers and their property meet our requirements.

Lending criteria

Current service levels

Correct as of 9:00am, 01 April

Approval in Principle referrals

that were referred on:

Tuesday 31st March

Full application referrals

that were referred on:

Tuesday 31st March

Applications to offer

are currently taking:

on average 10 working days

Service update

Your toolkit

Make life easier with these tools

Affordability calculator

First Start calculator

Support lookup

Criteria lookup

Solicitor search

Product search

Making your life easier

Service you can rely on with our award winning application system
Direct access to underwriters using case messaging, providing fast, consistent decisions
Give your customers more options with our wide product choice

Illustration of three cogs working together

Criteria lookup

Check whether your customers and their property meet our requirements.

Lending criteria

Following the Bank of England Base Rate (BBR) change announced on 11th March, if your customers have a mortgage with us that’s on our Standard Variable Rate or is linked to the BBR, their monthly payment will change from 1st of April 2020. They should have received a letter from us by now telling them how much their new monthly payment will be. We’ll write to them by 9th April if the BBR cut announced on 18th March also affects them.