Skip to content
Alert Icon

Intermediary use only

Privacy and Cookie Policy

We understand the importance of online privacy

Our privacy and cookie policy explains what information we collect on this website, how this information is used and how we protect your privacy. By continuing to use this website, you consent to the use of cookies unless you disable them in the privacy settings.

We’ve made every effort to make sure this privacy and cookie policy is clear and easy to understand. Any technical terms are explained in this policy.

You can read our Privacy Notice for further detail. 

Information we collect

As you browse this website, our web server collects information about your visit, not about you personally. This site uses Google Analytics and Spindoctor cookies to collect information such as:

  • number of people who visit the website
  • date and time of visits
  • number of pages viewed
  • amount of time spent on the website
  • which pages are visited
  • visitor IP addresses
  • details of which browsers are used to view the website.

The information collected will be analysed and used to help provide you with a better website experience.

Disclosure of information

We will never disclose personal information to a third party unless we:

  • have received authorisation from the individual identified by that information
  • are required to do so by law.

Security of information

At Bank of Ireland UK we understand the importance of keeping your information secure and confidential. That’s why it’s a top priority for us. Our goal is to protect information on the internet in the same way as we would over the phone.

Links to other websites

This website has links to other websites. We make every effort to link only to sites that share our high standards and respect for privacy. However, we recommend that you check the privacy policy, cookie policy and any relevant website terms of use for the sites you choose to visit as they may be different to this site.


What’s a cookie?

A cookie is a small piece of text information, stored as a file and placed on your computer by a website. Once a cookie is placed on your computer, a website can recognise and identify your computer. For example, if you visit the site again. 

Cookies from this website

This website uses cookies to collect information about visitors’ use of this website including connection speed, operating system details, the time and duration of visits and IP addresses. The cookies used on this website are:

  • _ga, a Google Analytics cookie used for tracking page visits.
  • suid, Spindoctor cookie used to determine visitors’ profiles. This is data about the visitors’ IP address, the URL visited and the browser used.
  • hide_cookie_bar, used to determine whether or not a visitor has indicated that they have accepted the use of cookies. If cookies are accepted the cookie notification will not display. If the visitor has not yet indicated that they accept cookies are used, the notification will be displayed. 

These cookies are persistent. Persistent cookies may be used for a variety of purposes and are stored on end users’ devices beyond a specific website visit. In other words, the cookie remains on your computer after logging off. They send information to the webpage (server) whenever the user visits the site again until the cookies' expiry date. These cookies allow websites to remember the actions of a user across a website (or a number of websites) beyond a website browsing session. For example, persistent internet cookies enable websites to remember settings for personalised content including user site preferences and choices or to target advertising and marketing that is likely to be more relevant to a website user.

What categories of cookies do we use?

These allow you to move around and access secure areas of our websites and apps. Without them, we cannot provide the online services you may want. You do not need to give us consent for necessary cookies to be used – they will be set automatically if you use our website or apps.

Name of cookie/ description



Cookie: uMarketingSuiteAnalyticsVisitorId

Description: This cookie allows the user to see a personalised view of this website.

1 year

Cookie: CookieConsent

Description: Stores the user's cookie consent state for the current domain.


1 year

Cookie: ASP.NET_SessionId

Description: Preserves the visitor's session state across page requests.


1 year

Cookie: __RequestVerificationToken

Description: Helps prevent Cross-Site Request Forgery (CSRF) attacks.


This session only

Cookie: test_cookie

Description: Used to check if the user's browser supports cookies.

1 day

Cookie: __cf_bm

Description: This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

1 day

Cookie: boi4intermediaries|uuid

Description: Used by Moxie Software to mark a unique profile ID.


Cookie: boi4intermediaries|client-keys

Description: Used by Moxie Software for session storage copy of local storage value for client-keys.


Cookie: boi4intermediaries|MoxieCache

Description: Used to remembers parts of pages to help them open faster during your next visit.


Cookie: boi4intermediaries|update-time

Description: Used by Moxie Software to mark a unique profile ID plus a timestamp for cookies.


Cookie: boi4intermediaries|moxie_cc

Description: Also used by Moxie Software to mark a unique profile ID plus a timestamp for cookies.


Cookie: boi4intermediaries|MoxieCache_profileJSON_file

Description: Used by Moxie Software to mark the end user’s current profile.


Cookie: moxie_concierge_event_serial_number

Description: Used to track events for reporting.

This session only

Cookie: MoxieCache_visitorProfile_lastUpdated

Description: Used to determine the last time the client was updated.


Cookie: MoxieCache_profileJSON_file

Description: The end user’s current profile.


Cookie: moxie_boi4intermediariesEventState

Description: Used to get information about the dispatched or soon-to-be dispatched events.


Cookie: moxie_cc

Description: Used by Moxie Software to mark a unique profile ID plus a timestamp for cookies.



Also known as 'Performance' cookies, these collect information about how you use our websites. They tell us which pages you go to most often, and whether you get error messages from web pages.

Name of cookie/ description



Cookie: cuvon

Description: This cookie is used to determine when the visitor last entered the different subpages on the website.

1 day

Cookie: _ga

Description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

2 years

Cookie: _gid

Description: Also registers a unique ID that is used to generate statistical data on how the visitor uses the website.

1 day

Cookie: _gat

Description: Used by Google Analytics to throttle request rate

1 day

Cookie: _ga_#

Description: Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.

2 years

Cookie: cusid

Description: This cookie is used to identify the frequency of visits and how long the visitor is on the website.

1 day

Cookie: _hjTLDTest

Description: Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.

This session only

Cookie: _hjid

Description: Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.

1 year

Cookie: _hjFirstSeen

Description: This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.

1 day

Cookie: _hjAbsoluteSessionInProgress

Description: This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.


1 day

Cookie: _hjid

Description: Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.





Description: Used to detect whether the user navigation and interactions are included in the website’s data analytics.


1 day

Cookie: collect

Description: Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.

This session only


Marketing cookies, sometimes known as 'Advertising' cookies, help us shape our marketing and make it more relevant to you. We use these cookies to understand what you're interested in on our website, and to identify what other sites may have directed you to us. If you do not allow these cookies, you may experience less targeted marketing.

Our advertising partners can also use these cookies to understand your interests and show you relevant adverts on other websites across the internet, based on the products and services that you have shown an interest in on our websites. These cookies will mean that you may see advertising for our products and services on other websites as a result of the advertising cookies that may be placed on your device.

Name of cookie/ description

Domain Duration

Cookie: _gcl_au

Description: Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.

3 months

Cookie: uuid

Description: Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.


Cookie: ads/ga-audiences

Description: Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.

This session only

These allow our websites to remember choices that you have made on previous visits. This could include things like your preferred language, or changes you’ve made to the size of the text on a specific page. They can keep track of your progress when you’re completing online application forms. Functional cookies can also be used to provide services you’ve asked for, like watching a video or using live chat on our website. Currently this website does not have any functional cookies.

These cookies will be used for the purpose of:

Site analysis performance

  • These cookies enable a website to recognise and count the number of visitors to the site, and how users move around the site from one page to another. This information is used to help improve the way a website works for example, by ensuring users are finding what they are looking for in a way that is easy and intuitive.

User behaviour – tracking

  • Behavioural tracking cookies track a user’s behaviour across a number of sites. These are used to display advertisements that are most likely to lead to catching a website user's attention.
  • Targeted cookies can also identify browsing habits when visiting different websites to understand what a user is interested in, and therefore display adverts that are more likely to interest them.

Third party cookies

  • Cookies are usually set by a website visited by the user - the website address displayed in the URL window - and are solely relevant to use of that website.
  • Third party cookies however are cookies set by a website in order that advertisers can ‘track’ your visits and browsing habits on other third party websites which they also advertise on. Third party cookies can be disabled through your web browser.

These cookies will not compromise the security of your computer. Visitors can continue to use this website with no loss of functionality if cookies are disabled from the web browser.

How can you manage cookies? 

When you visit our website or use our apps, you can choose to allow all cookies, or manage them through your cookie settings. You have the option of selecting the categories of cookies (apart from necessary ones) that you want to allow.

You can update your cookie preferences using the link below:


Changing your browser settings

You can also change the settings on your web browser to accept or reject all, or certain types of cookies. You will still be able to use most of our websites with no loss of functionality if cookies are disabled from the web browser. However, if you reject necessary cookies you may not be able to use or access certain banking service on your device.

Information on how to manage and disable cookies can generally be found in the privacy or help section of your browser’s website. If you want to disable cookies on other devices or browsers, you will need to disable the cookies on each device and on each browser separately.
Find out how to manage and disable cookies on popular browsers:

Visit for info about managing or opting out of receiving cookies. Visit for info about opting out of advertising cookies.

Handy tips

Multiple users

If more than one person uses your device or if you share an IP address, the choices set by other people for a browser will apply to you as well, unless you change them. For example, if you share a computer with your family, you may see advertisements based on sites other family members have visited.

Cookies that are already on your device

Turning off cookies will not get rid of any that have been downloaded in the past. To get rid of them, you must delete them from your browser.

Changes to this policy

We may change this policy from time to time as we need to. If we make any changes, they will be included in this document.

Using your personal information

You can find information on how we collect and use your personal information in our Data Privacy Notice, which can be found here.

Questions, comments, requests or complaints? Please get in touch with our Data Protection Officer:

Post: Bank of Ireland UK, PO Box 3191, 1 Temple Quay, Bristol, BS1 9HY

Last Updated: November 2020.

Your browser is not supported. For the best experience, we recommend using the latest version of Chrome, Microsoft Edge, Firefox or Safari at 100% zoom level. You won’t be able to access our application system using Internet Explorer, please use one of the browsers suggested above.

Back to top