Service Update
Get a quick overview of our current service levels and business volumes. We update this page daily.
Our current service levels as of 9am Tuesday 8th July 2025
Mon 07 Jul 2025
As soon as your AIP has been reviewed, you'll receive an email to view your case update in your online case hub.
Mon 07 Jul 2025
As soon as your application has been reviewed, you'll receive an email to view your update in your online case hub.
0 minute 46 seconds
This is the average time for our Intermediary Enquiry Line to answer calls for the month to date.
Tue 01 Jul 2025
Our case handlers are reviewing the latest document uploads from the above date. When we have all the documents and information we need, we’ll pass them for underwriting assessment.
Wed 02 Jul 2025
We’re looking at fully packaged cases passed to an underwriter on the above date. Please check your online broker hub for a case message to confirm your case is at this stage.
12 working days
Please ensure the Valuation Fee is paid (if applicable) to secure the rate applied for, and that you’ve supplied any documents and information requested to minimise delays. To check the full list of what we need, log in to your case hub and select the ‘Actions’ tab.
3 working days
This is the time from accepted instruction to receipt of the report.