Covid-19 update - This weekend, the Financial Conduct Authority announced they’re going to issue guidance to lenders regarding further support to customers affected by COVID-19. Until we receive guidance, your customers can still apply for a payment break or payment break extension. They can only have one extension per mortgage account. We’ll update our support pages when we have further details. More information

Porting and moving

Is your customer thinking of moving?


You'll need to be registered and able to submit business with Bank of Ireland for Intermediaries so we can verify you. Give us a call and we'll confirm if you're able to submit business with us. We'll also explain how to register.

Call us on 0345 266 8928. We'll take you through the process and make sure you have all the important information you need to complete your customer's application.

Please have the following information ready for security purposes:

  • Customer's account number
  • Customer's name
  • Customer's date of birth

We'll email the documents you need to complete as well as instructions on how you can return these and any supporting documents to us.

All our products are portable. Early Repayment Charges (ERCs) will not apply if your customer is still within their porting window. This means they are still in their promotional period and that the sale of their current property and purchase of their new property complete within three months.

Your customer can apply to 'top up' from our Bank of Ireland for Intermediaries product range if they need to borrow more to purchase their new property.

If the property your customer is moving to costs less than their existing property, they may want to borrow less than their existing mortgage. To enable this, they can port their current rate and redeem part of their mortgage. ERCs will apply to the amount they redeem if they're within their promotional period.

Providing your customer isn't tied in, doesn't want to port their current rate and is happy to pay any ERCs, they can apply for one of our Bank of Ireland for Intermediaries products for their new property.

You can check your customer meets our new lending and affordability criteria by using our criteria look up tool.


Bank of Ireland product range

Criteria look up tool

Planned maintenance


On Sunday 29th November, due to planned maintenance, our online application system will be unavailable between 8am to 12pm. There may also be intermittent periods of downtime throughout the day. We apologise for any inconvenience caused.