Contact Us
We're here to help you.
Finding the right support
You'll find lots of resources on our website, plus it's usually a faster and more convenient way to get answers than giving us a call.
If you do need to get in touch with someone from our team, choose one of our Live Chat options below. Or use our Contact Lookup to find your dedicated support.
Pre-application queries
Find answers on our website
Find all the tools you need to answer your pre-application queries from our Working with us Hub. It's your go-to resource centre full of information to help you.
Register for our online application system
Check if you're eligible to register for our online application system and submit business from our Registration page.
Chat with our pre-application query team
Start a Live Chat with our pre-application query team and they'll try to get you answers as soon as possible.
Applications in progress
Send us a case message
Login to our online application system and send a message directly to the team looking after your case for an update on it's progress.
Check our service levels
See our latest service levels on our Service Update page. This page is updated daily.
Chat with our applications in progress query team
Start a Live Chat with our applications in progress query team and they'll try to get you answers as soon as possible.
Existing customer queries
Further Advances
If your client wants to borrow more money on their mortgage, you could help them apply for a further advance with us.
You'll need to speak to us to do this. Before you do, check out our Further Advance Information page.
Porting and Moving
If your client is looking to move, you could help them port their rate to a new property or take out a new loan with us.
You'll need to speak to us to do this. Before you do, check out our Porting & Moving Information page.
Product Transfers
Use our easy online Product Transfer Service to secure a new rate for your client.
Start a Live Chat with our product transfer query team if you have a question about product transfers.
Find your dedicated contact
Intermediary Live Chat*
• Pre-application Live Chat team, use this link: Start a Live Chat
• Applications in progress Live Chat team, use this link: Start a Live Chat
• Existing customer Live Chat team, use this link: Start a Live Chat
Important: We're currently only able to help with queries relating to product transfers through our existing customer queries Live Chat. Please call our Intermediary Enquiry Line for help with further advances and porting.
Intermediary Enquiry Line - 0345 266 8928**
• Select option 1 for existing customer queries
• Select option 2 for case updates on applications in progress
• Select option 4 for technical support.
*Live Chat is available 9am to 5pm Monday – Friday (excluding Bank Holidays). Chat transcripts may be recorded for training and monitoring purposes.
**Lines are open 9am to 5pm Monday – Friday (excluding Bank Holidays). Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.