For intermediary use only

0345 266 8928*

*Lines are open 8.30am – 6pm Mon to Fri. Calls may be recorded for training and monitoring purposes. Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.

Submitting business

Doing business with us couldn't be easier.

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Registration is quick and easy

Our award winning online application system is simple to use and easy to understand.

Once registered, you can start submitting business straight away. And our mortgage experts will be there to support you throughout.

Creating AIPs and Applications is simple

Our online forms make it easy for you to enter and edit customer information. What’s more, you’ll be able to convert an AIP to a full application with a single click.

Case tracking lets you know how your customers’ cases are progressing. When a case is updated we’ll send you an email to let you know.

When you’ve submitted a full application, we’ll tell you which documents we need for assessment. You can upload them to the system quickly and securely for underwriter assessment. And, you can use our online application system to view and pay any fees online.

Your case will be sent to an underwriter once we’ve received all the documents and the valuation report. So the quicker we get the information, the quicker we can produce your offer.

If you've got any questions, you can use case messaging to get in touch with our experienced underwriters. And if you need to see our current service levels, you can always check our service level update.

Make the most of your toolkit

Our online toolkit has lots of helpful tools to make things easier for you.

Use our affordability calculator to get an instant estimate of how much your customer could borrow
Interested in First Start? Use our First Start affordability calculator to calculate your customers' affordability
Check whether your customers and their property meet our lending requirements with our criteria lookup tool
Use our product search tool to find the right products to suit your customers’ needs
Find a solicitor on our panel of approved firms
Find your dedicated support to help with any criteria, website or application queries.

Stay connected

Call our enquiry line on 0345 266 8928* for:

Case updates
Application system queries
Website questions

Service update

Check out our current service levels.

Service update

Distribution

See details of who our mortgages are available to.

Distribution

Existing customers

Is your customer looking to take out a further loan, switch their product or port their rate?

Existing customers

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Help more customers buy the home they want with First Start.

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Contact us

We're here to help. For registration and all business enquiries, including online support and case updates, call our enquiry line.

0345 266 8928^*

Our award winning system

Our online mortgage application system is simple to use and easy to understand.

Document upload: Securely upload multiple documents per application

Case messaging: 2-way communication with your underwriter

Case tracking: Follow the progress of your customer's application

We're on a roll

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