Online term reductions are here

12 August 2019

Great news! You can now request to reduce your customer's mortgage term online at the same time as switching them to a new product.

This means:

  • Speed: You can produce, submit and track offers online in minutes


  • Efficiency: It's quick and straight forward to use, saving you valuable time and effort
  • Choice: It's available for customers with Residential or Buy to Let products, with the option to add product fees to the loan

This latest feature is just one of many improvements we’ve made to our online systems and services; to save you time and make it easier for you to do business with us in the future. 

Change to your customers’ mortgage payment


Following the Bank of England Base Rate (BBR) change announced on 11th March, if your customers have a mortgage with us that’s on our Standard Variable Rate or is linked to the BBR, their monthly payment will change from 1st of April 2020. They should have received a letter from us by now telling them how much their new monthly payment will be. We’ll write to them by 9th April if the BBR cut announced on 18th March also affects them.