Customer Service | Treating Customers Fairly winner

17 November 2016

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We understand how important customer service is to you.

That’s why we work hard to make improvements, such as introducing product transfers, to make your life easier. So you can provide the best service to your customers.

We’re proud to have been recognised as winner of the 2017 Mortgage Finance Gazette (MFG) award for Customer Service | Treating Customers Fairly.

Alison Pallett, Director of Sales at Bank of Ireland, said:

We’re always listening to broker feedback and working closely with our partners to make improvements to our systems and service. It’s great that we’ve been recognised for our customer service by The Mortgage Finance Gazette Awards.

Following the success of winning the MoneyAge Innovation in Consumer Finance (Technology) Award in October, we also received highly commended for Best Use of Technology by MFG.

The Mortgage Finance Gazette Awards took place on Wednesday 16 November 2016.

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Our award winning system

Our online mortgage application system is simple to use and easy to understand.

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Document upload
Securely upload multiple documents per application
Case messaging
2-way communication with your underwriter
Case tracking
Follow the progress of your customer's application

Change to your customers’ mortgage payment

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Following the Bank of England Base Rate (BBR) change announced on 11th March, if your customers have a mortgage with us that’s on our Standard Variable Rate or is linked to the BBR, their monthly payment will change from 1st of April 2020. They should have received a letter from us by now telling them how much their new monthly payment will be. We’ll write to them by 9th April if the BBR cut announced on 18th March also affects them.