Covid-19 update - The Financial Conduct Authority has issued updated guidance to lenders regarding further support to customers affected by COVID-19. We’ve updated our support pages in line with this. More information

Contact us

Find the answers you need quickly on our website. If you can't find what you're looking for, get in touch and we’ll answer your query as soon as we can.

 

Criteria lookup

Check whether your customers and their property meet our requirements.

Lending criteria

New enquiries

  • You can find the answers to most criteria queries using our Criteria lookup
  • To speak to your BDM, you can find their contact details using our BDM finder
  • You can call our Intermediary Enquiry Line on 0345 266 8928* (select option 2)
  • To check if a Solicitor is on our panel please use our Solicitor search.

Applications in progress

  • To see the latest status or to get an update on a case in progress, send a direct message to the team looking after your application by logging into your case hub
  • To see our latest service levels you can view our service update page
  • You can call our Intermediary Enquiry Line on 0345 266 8928* (select option 3 for a case update)
  • For technical application issues call 0345 266 8928* (select option 5).

 

Existing customer queries

*Lines are open 9am – 5pm Mon to Fri. Calls may be recorded for training and monitoring purposes. Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.

Criteria lookup

Check whether your customers and their property meet our requirements.

Lending criteria

Our award winning system

Our online mortgage application system is simple to use and easy to understand.

Register
Document upload
Securely upload multiple documents per application
Case messaging
2-way communication with your underwriter
Case tracking
Follow the progress of your customer's application